You can try to sign in to your DIRECTV account and then try the following steps: Help! The steps didn’t work for my DIRECTV account. Once that was done everything worked when I followed the steps in this thread. When the links were combined I could see all MY ATT TV NOW settings as well as my Phone/Wireless settings. Once I linked my id’s (they have to point to the same email address to be linked) I noticed I had a different one for AT&T TV NOW. So when I logged in using the Phone/Wireless ID I did not see the HBO MAX on the account overview. At least for me, I figured out I was using different login ID’s for Phone/Wireless and AT&T TV NOW (which I set up 2 years ago). You may need to “ Link all your AT&T accounts to one ID” (link located under your name when you login to att.com). If you’re sure that HBO Max is available for your subscription plan, but you don’t seem to find the HBO Max link appearing in your AT&T account then try the following advice given by user u/LuisRenault: Help! I don’t see the link for HBO Max in my AT&T Account Overview? If you’ve also already downloaded the app and you still can’t sign in, then try to reinstall the app once again before signing in. Again, as aforementioned, HBO Max is not available for all AT&T plans, and you will want to double-check it with either AT&T support or yourself. The steps above should work to allow you to set up your HBO Max account with your AT&T plan and then signing in successfully. Finally, sign in using your HBO Max account on your phone app (iOS or Android), and you should be able to sign in.You can do this within HBO Max by clicking on Account and then from under there changing your password. Now it’s essential to take note that you will need to set up your password here itself and not on the app.You can now create your HBO account and set up your profiles.Once you click the link, sign in to your AT&T account.Next, in Account Overview, click on the link for HBO Max.Once you’ve confirmed that you’re eligible to access HBO Max using your AT&T plan, try and Sign in to your AT&T account ( att.com) from your computer.Full credit goes to Redditor u/s3prototype for sharing the solution initially on a similar discussion over on Reddit. Once you’ve confirmed you’re able to make the switch over to HBO Max, try out the following steps to sign in to your account. Alternatively, you can also just log into your account online or through the myAT&T app and see if HBO Max is available for you (this is our preferred way). If you’ve not received the email, then first try emailing AT&T’s customer support (although the support can be a little lacklustre). You should have received an email that says that you’re eligible to do so. If you’ve been an existing AT&T subscriber or have subscribed to their DIRECTV subscription plan, then you may have come across sign-in issues when trying to sign into HBO Max.įirst and foremost, not all AT&T plans have the option to provide the free jump over to HBO Max. So if you’re experiencing an issue with your current HBOMax plan, then the solutions in this post will help address the issues no matter which device or account you’re using.ġ. Others have reported sign-in issues with their Android devices and even the Playstation 4. Some users who have an AT&T plan or DIRECTV account have also reported issues, famously getting the Service Error page along with a service code (as shown below). Then this post will provide some tips on what you can do about it. Can’t sign into your HBO Max account on any device?
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